Returns & Warranty
Last updated: August 31, 2026
Return and warranty eligibility depends on the specific item and the written quotation or order confirmation. Contact FORKORA before returning any item.
Return authorization
Do not send an item back without written authorization and return instructions. Unauthorized returns may be refused or delayed.
Eligibility evidence
Keep the quotation, order reference, packaging, labels, photos, installation details, machine model/serial clues, and a clear description of the issue. Returned items must match the authorized item and condition.
Non-standard items
Made-to-order, programmed, customized, opened electrical, installed, damaged, or incorrectly identified items may have limited or no return eligibility unless the written order terms state otherwise.
Warranty review
A warranty claim is reviewed against the written product terms and evidence. Warranty does not automatically cover incorrect application, installation, misuse, contamination, normal wear, external damage, or unauthorized modification.
Remedy
When a claim is approved, the available remedy is the one stated in the written terms or agreed during review, such as replacement, repair, credit, or refund.
Email [email protected] and identify the relevant RFQ, account, or order when available.